ION Media Networks, Inc.

  • Executive Technical Support Specialist

    Job Locations US-FL-West Palm Beach
    Posted Date 3 months ago(8/29/2018 2:24 PM)
    Job ID
    2018-1036
    # of Openings
    1
    Category
    Administrative
  • Overview

    The Executive Technical Support Specialist will provide technological support to the Executive office and will be the point person to resolve these issues efficiently and seamlessly.

    The ideal candidate must possess a high level of technological knowledge to analyze issues on the spot, determine root causes and troubleshoot for resolution. The individual must be an intuitive problem solver, anticipate needs, and be one step ahead of the Executive office. Ability to explain technical issues in non-technical terms to Executive office and other End Users. High level expertise of the Microsoft Office suite. This individual will be expected to set the bar for developing best practices for digital tool usage companywide. Applicants must have thick skin, be professional and experienced in handling a multitude of tasks while maintaining a positive attitude and calm disposition. 

    Responsibilities

    • Handle confidential and sensitive information tactfully
    • Provide IT support to executive office
    • Assist Senior Management with troubleshooting & resolving technical issues
    • Provide tools/tips to use Microsoft Office suite products efficiently
    • Work with Online Recruiting Tool to establish best practices for resume review for Executive Office
    • Setup conferencing equipment and test audio/video quality prior to Management meetings
    • Explain technical issues in non-technical terms to Senior Management and other End Users
    • Create and edit End User technical documentation and guides
    • Executive liaison to IT team

    Qualifications

    • Bachelor's degree in Computer Science or related discipline
    • 3+ years of experience in corporate environment
    • Expert knowledge of technology’s role in corporate environment
    • Expert knowledge of the Microsoft Office suite
    • A forward-thinker with the ability to work independently on tasks
    • Exceptional professionalism, communication, and interpersonal skills
    • Acute attention to accuracy and detail

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